Anyone who runs a business with mobile staff - for instance recycling or waste companies, cleaning companies, engineering companies have an ongoing challenge of communicating with their staff out in the field. How do you get in touch with them, how do you deal with the tricky issue of them losing or breaking a phone? We explore some of the problems you may face below:
1. There is no mobile. This could be okay if you have got cleaners on a site with you, but what if they are working on a separate site from you? Also, what if you have staff out in the field and you need to tell them further information? For instance, you may run a recycling nueva camiseta liverpool company and a customer calls up to ask you to pick up extra items. You would have no way of contacting them and ultimately it is going to lead to more work in the long term.
2. Your staff provide their own mobile and you pay for the calls - this is fraught with difficulty. Firstly, who pays for the calls? If you staff are on pay-as-you-go contracts you can buy them credit every now and then, but this throws up more problems. How do you know when to buy the new credit, do you go through their personal phone bill with a fine toothcomb to find the calls that relate to work, or just pay on a regular basis
3. You staff provides their own mobile and they damage it - do you replace it, or pay towards another one? If you pay for it, who does the phone belong to then? Even worse, what if your staff member says they have lost it? So, you buy a new one - how do you know they have actually lost it? I'm not saying your staff aren't trustworthy, but if they are in low paid work, there is no point an obvious temptation in
4. Supply a standard mobile - ok, you have figured out that you need to communicate with your staff and you need to be the one providing the equipment. ?There are still a number of difficulties you will need to address. ?Firstly, you will need to ensure that you have a policy in place that addresses what will happen in the event that your staff member loses or damages the phone. ?A regular mobile phone without a case can be easily damaged, which is why you can now buy ruggedised phones.?
You will also need to think about locking the phones down so they can only call certain phone numbers. ?However, if you have a large and ever changing customer base this could be a nightmare. ?Instead, it is probably worth considering getting a contract that will cover a certain level of usage and keep an eye on the phones to make sure repeated calls are not going to a single number, calls being made outside office hours (or be very strict about signing phones out and in at the start and end of the day), and make sure that no one staff phone usage is well outside the pattern of the other staff, unless you feel there is a good reason.
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